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ON-GOING MAINTENANCE SERVICES RETAINERS

As part of our commitment to create continuous value for our clients and support their needs, WebEnertia On-going Maintenance Services offer a range of retainer plans to extend our strategic guidance and execution in design, technology, development and marketing.

LET'S GET STARTED

Our on-going maintenance services include:

Strategy

  • Digital Strategy & Consulting
  • Data, Analytics, & Insights
  • Performance Optimization
  • Security Analysis

Design

  • Visual & Graphic Design
  • UX & IA Design
  • Campaign Development
  • Motion Graphics

Development

  • CMS Administrative Tasks
  • Code Troubleshooting
  • Feature Development
  • Compatibility Testing

Which plan is right for you?

Pick your plan based on the amount and level of support that makes sense for you. Not sure which plan to choose? Call 1+ (408) 246-0000 or contact us through our website for a free consultation.

Basic RETAINER

  • 2 business day ticket response
  • 3 business day work initiation
  • $150/hr
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PLUS RETAINER

  • 1 BUSINESS DAY TICKET RESPONSE
  • 2 BUSINESS DAY WORK INITIATION
  • $135/hr
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PREMIUM RETAINER

  • 1 BUSINESS DAY TICKET RESPONSE
  • 2 BUSINESS DAY WORK INITIATION
  • $125/HR
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AD-HOC

  • 3 BUSINESS DAY TICKET RESPONSE
  • 4 BUSINESS DAY WORK INITIATION
  • $170/HR
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Our on-going services methodology.

EVERYONE YOU NEED. NO ONE YOU DONT.

Tap our wide range of skillsets. We quickly staff the right team based on the project.

TRANSPARENCY & COLLABORATION.

We drive your priorities forward with transparency and a collaborative approach.

right team
Your Priorities

Transparency
Team Expansion

EVERYONE YOU NEED. NO ONE YOU DONT.

Tap our wide range of skillsets. We quickly staff the right team based on the project.

TRANSPARENCY & COLLABORATION.

We drive your priorities forward with transparency and a collaborative approach.

YOUR PROJECTS. YOUR PRIORITIES.

You provide the context and vision, and we provide the planning, strategy, and execution.

EXPANSION OF YOUR TEAM.

We are here to support your existing team, stretch your investment, and produce outcomes.

Why WebEnertia?

Their cutting-edge design and development teams ensure my website leverages contemporary coding and top-performing design techniques. WebEnertia has always delivered for me.

Carol Platz
Global Director of Corporate Communications and Outbound Marketing/Demand

Frequently asked questions:

How quickly will WebEnertia respond and execute a request?

WebEnertia will respond and execute in the timeframe specified in the plan option details and provide estimates on completion times. Some requests may be turned around quickly while others may take longer based on the nature of the work. WebEnertia will provide turn-around times to complete requests and keep you informed throughout the process.

Do I get a report on how my hours were spent?

Yes, at the close of each calendar month you will receive a detailed time report and an invoice. The report will reference support ticket number for each line item that can be referenced to our ticketing system.

How do I renew my plan?

All plan contracts are quarterly and will automatically renew unless terminated. Either party may terminate the agreement upon 30 days written notice.

What work would be charged emergency and rush rates?

Work requests that require same-day, before or after business hours, weekend work, or work that is requested to be turned around faster than typical turn-around. If rush or emergency assistance is needed, we can assign a team to begin work within 1 business day.

How do I get billed?

Plans are billed monthly and due Net 30. Work requiring additional expenses on your behalf (stock photography, licensing fees, etc.) will be billed outside your retainer plan.

Do I get training on how to put requests in?

Yes, your account manager will walk you and/or your team through how to properly put requests in for maximum efficiency in response.

How do I put my requests into WebEnertia?

You will be provided access to a private portal / request tracking system to submit your requests. All communication will be tracked within that system, including priority, status updates, questions, responses, and notes.

What if I need more service than my plan includes?

Hours for requests that go beyond the service level of your plan will be billed at the WebEnertia Regular Rate Card hourly rates.

What if I don't use all my budget? Can budget roll over?

All plans include rollover of up to 25% of your unused hours per month. Your Account Manager will inform you of any rollover balance you may have at the end of each month.

Do meetings, communications, and estimating count against my budget?

These are normal activities that take time and effort for our team. Meetings, phone calls, responding to emails, account management, and estimating effort to solve an issue, request, or scope a separate project—all count against your budget.

Ready to get started?

Want to talk to us about our retainer services? Tell us more about your needs and budget by filling out the form below.