Content is king in marketing and, for a B2B organization, it’s critical to build a meaningful pipeline of interest in your product or service. But what you do with the content you create is as important as the content itself.
Content gating – where users input information in order to gain access – is a powerful B2B content marketing tool that helps build a database of credible, qualified leads. By gating content, you ensure only serious candidates will enter, cutting straight to the cream of the audience crop. There is a definitive way to do this, and there are certainly cases when ungated content makes sense (such as a blog post, or this article), so it’s important to have a comprehensive gated content strategy.
Research shows that 91% of B2B companies use content marketing to find new customers, while 36% use it to retain existing customers. And yet, 35% of B2B marketers feel that their content marketing efforts are not successful. That’s a pretty big number, considering all the time, thought, and money that goes into creating content.
We can all agree that content is crucial in any inbound marketing strategy. The bigger question is whether you’re creating content for general brand awareness or lead generation. A piece of stellar content with thousands of views and shares isn’t guaranteed to be successful at reaching your potential customer. B2B content marketing is about filling the sales funnel, not just creating social media buzz. Successful B2B organizations use content upgrades to generate highly qualified leads that turn into customers, not to win a popularity contest. And how do they do that? Great gated content.
Gated content is online material that requires something in return before the user can access it, like a name, email address, profession, interests, or more. The content marketer starts a conversation by providing actionable insights and knowledge, and gathering interested users’ data. Some of the advantages of gating valuable content are:
There are some limitations with gating. Obviously, restricting access results in smaller audience reach. For B2B purposes, this can be beneficial, but for a product or business launch, you may want to make a bigger splash. Gated content doesn’t work as well for SEO purposes, and it should only be used for unique and proprietary content and insights, which requires additional effort on your part. You have to put the work in to make it worth the customer’s time.
At the top of the marketing funnel (the awareness stage), it can be beneficial to reach a broader audience with non-gated content, such as a landing page. As an audience advances down the marketing funnel (the consideration stage), gated content that solves a specific need or challenge can help turn that interested viewer into a lead. Consider this: If you can improve a customer’s business before your first conversation, they’ll be more confident and interested in you. If you create a barrier to entry for that information, they’ll be more committed.
For your audience to give you their valuable personal information, you have to give them something that they want in return. Every individual has a different definition of what is valuable to them, but in general, if you deliver on these three needs, you will meet their expectations:
Some types of gated content are:
Wondering what to gate? This is a fun “Should I Gate” guide created by HubSpot:
https://blog.hubspot.com/marketing/should-i-gate-this-content-flowchart
If you don’t have an automated follow-up system in place, gating your content may be a bad idea. You should be able to manage the data and communicate further with the leads you have attracted. If you don’t, you’ll waste resources converting leads and letting them fizzle out. Not to mention, it will create a bad experience for interested leads, if they express their interest and forgotten.
You should have at least two things in place before you start.
At minimum, make sure that someone in your organization can personally reach out. If you’re not getting enough leads to make automation worth it, you may decide it’s not yet time to gate.
Progressive profiling allows you to capture lead data without asking for too much, too early. Using marketing automation tools, such as Salesforce, progressive profiling is done through your gated content form. When a visitor fills out a lead form for the first time, they are required only to complete a few form fields. The next time, a few more fields.
The best way to build a lead is to start simply. Ask them for their name and email at the first gate. This is an unintimidating way for them to confirm their interest. When they request more content or communications, ask for additional details (one to two fields of information at a time). You can keep going with this pattern as you continue to narrow down their interests and needs, further tailoring what you serve them. In this way, you are building a mutual relationship, establishing trust, and slowly narrowing the sales funnel until you close.
If you’ve been having trouble with lead generation and getting the payoff from content marketing efforts for your B2B organization, it’s time to invest in content gating. You’ll find that you will spend less time getting more business, and you’ll have an incredible new asset: customer data.
People value what they work for, and entering basic information into a form is a low cost for your audience that could lead to high rewards for you. It’s time to create the boundaries that will create new opportunities for your business.
Every customer journey starts on a foundation of brand awareness. Though search engine traffic contributes to the likelihood your website will attract users browsing for a service your website drives, their purchasing decisions are based on a personal connection.
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