Digital-first Rebranding for Maximum Impact


insight digital first

There is no question that we live in a digital world. Often your customers and prospects connect more with your digital assets — your website, an app, or social media —than they interact with your organization in the physical world. So why do we still primarily think about logo refreshes and brand updates in the context of business cards (who uses them anymore?), stationary, and swag?

Now is the time for the digital-first rebrand.

Traditional vs. digital-first rebranding

Too often rebrands are mostly focused only on the logo. And when companies take on a brand refresh, they concentrate too much on print applications of that logo. But your logo is only one piece of a much bigger brand picture. With your web presence, mobile applications, and cloud-based products offering the greatest opportunities for brand engagement, a rebrand has a significant opportunity to reshape not just your look and feel, but also your approach to storytelling. The most valuable return on your rebranding investment is deepening the connection with customers and prospects, and focusing on the most impactful brand interaction platforms first is key.

Managing traditional vs digital

Analog to digital can be awkward

When you are undertaking a rebrand, nowadays it’s more important than ever to think about the digital applications first. Sometimes a traditional approach to brand development can make digital implementation flat out difficult. Making sure your logo and visual identity can work in responsive layouts, uses colors that work on-screen or has digital-ready fonts are just some of the concerns. Legibility in the digital world has a whole different set of considerations. Even your brand voice has to be approached differently online or on mobile.

Sometimes a traditional approach to brand development can make digital implementation flat out difficult.

Defining your digital look and feel

In today’s world, your UX telegraphs your brand personality. It defines the experience, so it’s important to be purposeful in your choices. By thinking about digital applications first in your rebranding process, you can be sure to prioritize the experience of your brand from all perspectives. That doesn’t mean you won’t consider traditional applications. It just means you focus first on what is often the most exacting one – digital:

  • Website
  • Apps
  • Cloud-based Products
  • Social Media Properties
  • Logo Animations
  • Videos
  • Online Advertising

Even traditional product companies need to be thinking in this way. In today’s world, digital has to be part of every culture. Digital is transforming products and industries at every turn. We all have to be ready. And the old-school approach of applying offline branded assets in an online world doesn’t work anymore. It just adds complexity and costs that aren’t ok in today’s agile approach to business.

Immediate application of your refresh

One of the best things about a digital-first brand refresh is the immediacy of your opportunities to put it to the test. From reskinning apps, to refreshing your website, to updating social media streams, a new, more robust story and accompanying updated look and feel can be out in the wild extremely quickly. And there are advantages to this semi-instant gratification (ok, a new website takes some time, but compared to the print world of the past, it’s light years faster). You can have pretty immediate feedback on the impact of your rebrand work. From direct input from customers and prospects via social, to measuring web engagement through metrics like clicks, time on page, bounce rates, and web form completion, you won’t have to wait too long to know if you struck the right chord.

Ready for a digital-first rebrand?

If your brand has been stalled or you’re experiencing the frustrations of fitting a square offline brand into a smooth digital presence, then it’s time to consider a digital-first rebrand. For you, it’s a consciously different approach. For your customers it’s just about a new, seamless experience that’s unique to you. And that kind of experience is everything in business today.

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